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Travel Center QSR Manager (Dairy Queen)
Job Code:2019:CB-039
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Full Time

The QSR Manager will supervise, direct, and train food service workers in the preparation and serving of short order foods in a prompt and efficient manner to customers while ensuring the cleanliness of personnel and the food service area.



  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures and Franchise Standards.
  • Act as a role model within and outside the corporation.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position. 

Essential Duties & Responsibilities:  

  • Enforce performance standards, policies & procedures in the venue are in accordance with LDC and Dairy Queen’s missions and objectives.
  • Maximize cost effectiveness within the department by ensuring compliance with established budget, labor and revenue benchmarks.
  • Responsible for maintaining all kitchen equipment and the appearance of the venue in accordance to LDC’s standards.
  • Meet departmental financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Responsible for the evaluating and training of employees ensuring staff’s compliance with all guest service standards.
  • Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.
  • Responsible for listening to, evaluating, and assuring control of guest grievances.
  • Communicate with the Franchise Operations Manager concerning operational deficiencies and areas in need of attention.
  • Responsible for maintaining a consistent and regular attendance record.
  • Participate in the execution of new menu implementations, daily special, and promotions.
  • Responsible for maintaining open communication throughout the venue, thru daily pre-shift meetings.
  • Knowledge of LDC’s internal controls, policies and procedures.
  • Ability to complete all franchise required training.
  • Ability to exercise sound personnel management practices while illustrating firm dispositions in dealing with employee issues.
  • Must possess basic calculator skills.
  • Ability to write and prepare standard reports and documents.
  • Knowledge of minimum temperature requirements for food and drink preservation.
  • Basic Math, Reading and Writing
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greets guests).   
  • Knowledge of inventory controls
  • Knowledge of tribal, federal, state and local sanitary regulations regarding the preparation, maintenance and storage of food and drink products.
  • Demonstrates flexible, efficient time management skills, and ability to prioritize workload.
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, amenities, surroundings (i.e. supermarket, gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
  • Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Actively participate in Management Development Leadership Series (MDLS) yearly.
  • Actively participate in LDC’s Management Capacity Program (MCP).
  • Perform additional duties and responsibilities as necessary or assigned.

Education & Experience: 

  • Bachelor’s Degree required; professional designation strongly preferred.Not less than 8 years relevant work experience may substitute Bachelor’s degree and professional designation when appropriate based on industry standard.
  • Three (3) to five (5) years relevant experience.

Licensing & Certification: 

  • None.

Computer Equipment, Software, Machinery: 

  • Point of sale system/cash register
  • Ice cream maker, fountain machine, fryer.

Essential Physical Requirements:

  • The job requires the ability to talk, turn, twist, stand for long periods of time, and repetitively use hands 51-100% of the time.
  • The job requires the ability to kneel and reach overhead 25-50 % of the time.
  • The job requires the ability to bend over and stoop 1-24% of the time.
  • The job requires the ability to carry, lift and slide/transfer 1-30 lbs. 1-24% of the time. 

Essential Mental Demands: 

  • The job requires reading 51-100% of the time.

Supervisory Responsibilities: 

  • Hire, promote, compensate and terminate employees.
  • Train, discipline, schedule, apportion work among others, direct, appraise productivity, measure performance and plan budgets.

Work Environment (inside/outside):

  •  The job is performed indoors 51-100% of the time with some exposure to high/cold temperatures and occasionally smoke. 

Other Requirements:

  • Must pass a pre-employment alcohol/drug screen.
  • Must pass background check.
  • Maintain a valid New Mexico driver’s license.
  • Obtain and maintain a Serv-Safe Certification.