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Beverage Server
Job Code:2019:CB-003
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Part Time
Shift:Varies
  

The Beverage Server fulfills the beverage needs of guests by providing fast, friendly, and world-class hospitality, ensuring that all guests are greeted with a sincere welcome and a sincere closing statement to make customers feel valued. Beverage Servers are fast-paced, fun, efficient, and eager to serve.


Expectations:

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities: 

  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide friendly and fast beverage service to guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Act with urgency at all times to minimize wait times; maintain a quick and purposeful pace. Maintain an unwavering positive and friendly demeanor at all times in all circumstances.
  • Master beverage technology systems to provide accurate and efficient service. Avoid distractions and stays focused. Minimize production time and limits time in service wells to less than 5 minutes of productive time.
  • Keep all items, as assigned, fully stocked.
  • Ensure that gaming area is properly maintained and excess cups, trash, dirty ashtrays, etc. are removed from the playing area and that beverage stations are clean and functioning properly.
  • When assigned to a table games area, approach customers only when cards are not in play.
  • Ensure that health and safety regulations are maintained.
  • Follow instructions.
  • Handle tensions created by crowded casino situations.
  • Maintain temperature requirements for food and drink preservation.
  • Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
  • Assist in training new beverage servers.
  • Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

  • High School Diploma or GED preferred.
  • Relevant work experience preferred. 
  • Food/Beverage serving experience preferred.
  • Perform basic arithmetic calculations.

Licensing & Certification:

  • Obtain, within thirty days from day of employment, alcohol service certification, and maintain certification throughout employment.

Computer Equipment, Software, Machinery:

  • Operate Micros Point-of-Sale (POS) system.
  • Operate and maintain dispensers such as: fountain, juice, creamer, and coffee brewer.

Essential Physical Requirements:

  • The job requires the ability to hear, reach overhead, stand, talk, turn/twist, walk, carry, and repetitively use hands 51-100% of the time.
  • The job requires the ability to balance/climb, bend over, crouch/stoop, lift 1-25 lbs., and slide/transfer 1-50 lbs. 25-50% of the time.

 Essential Mental Demands:

  • The job requires the ability to write and read 51-100% of the time.
  • The job requires the ability to problem solve and organize 25-50% of the time

Supervisory Responsibilities:

  • None.

Work Environment (inside/outside):

  • The job is performed primarily indoors with exposure to loud noises and fumes (e.g., cigarette smoke).
  • The job is performed outdoors with occasional exposure to hot/cold temperatures.

Other Requirements:

  • Must pass a pre-employment drug screening.
  • Shoes will be a 2-inch heel height and closed heel and toe.
  • Obtain, within thirty days from day of employment, alcohol service certification, and maintain certification throughout employment.