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Slot Host
Job Code:2017:CB-197
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Part Time
Shift:Varies
  
Job Responsibilities:

A Slot Host monitors/observes all activity within assigned area, offering assistance and instructions on machine function payouts while ensuring guests have a favorable gaming and entertainment experience.

 Expectations: 

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.


Essential Duties & Responsibilities: 
 

  • Adhere to Slot Department Policy, Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations, and federal/state regulations.
  • Maintain and manage sensitive keys and “pouch pay” currency bank (e.g. issue, count, verify, sign for banks issued and balance bank) in order to protect company assets, pay hand-pay jackpots, exchange currency to currency and provide assistance to guests.
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.Perform job duties with minimum supervision and cooperation with management directives.
  • Maintain records (e.g., progressive, Multiple Transaction Log (MTL), override and taxable logs).
  • Assist in the resolution of guest complaints/situations (e.g., seek out information to solve problems and make decisions confidently and accurately, exercise tact, courtesy, and initiative) in a calm, professional and prudent manner through interaction on the casino floor.
  • Maintain radio contact with slot personnel, security and surveillance personnel as assigned. Speak accurately and clearly, understand radio transmissions and operate assigned equipment.
  • Perform moderately complex arithmetic calculations.
  • Maintain knowledge of the various types of slot machines. Identify major malfunctions and correct minor machine malfunctions (e.g., ticket printer jams, bill validator jams, etc.).
  • Complete required paperwork neatly and accurately, and reset slot machines after hand pay jackpot payoffs, under supervision of a supervisor.
  • Maintain cleanliness of casino floor (e.g. keep chairs pushed in, dispose of cups and any other light cleaning responsibilities) to promote a positive player environment.
  • Circulate casino floor to ensure slot machine lights and guests are attended to in a timely manner. Notify slot supervisors, shift managers, or slot technicians of customer needs and requests; follow up to ensure positive customer relations.
  • Assist in maintaining casino floor security by notifying management of any suspicious activity.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings (i.e., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
  • Perform additional duties and responsibilities as necessary or assigned.

 

Education & Experience: 

  • High School diploma or GED Certification preferred.
  • Must have relevant work experience.

 

Licensing & Certification: 

  • None.

 

Computer Equipment, Software, Machinery: 

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • 10 key calculator, changer, and money pouch.
  • 2-way communication radio.


Essential Physical Requirements:
 

  • Requires the ability to bend over, crouch/stoop, hear, reach overhead, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time.
  • Requires the ability to push/pull, carry and lift 50+ lbs. 51-100% of the time.
  • Requires the ability to slide/transfer 1-50+lbs. 25-50% of the time.

 

Essential Mental Demands: 

  • Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.

Supervisory Responsibilities:

  • None.


Work Environment (inside/outside):
 

  • The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke).

Other Requirements: 

  • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
  • Must pass a pre-employment drug screening and cashiers test.