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Security Officer II
Job Code:2017:CB-102
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Full Time
ShiftVaries
  
Job Responsibilities:

A Level II Security Officer assists in supervising security operations and security personnel in the absence of a security supervisor. In addition, this person provides site protection to all LDC properties and physical protection to all LDC patrons and personnel addressing issues including, but not limited to altercations, theft, vandalism, fire, illegal entry and illegal activities.


Expectations:
 

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:  

  • Provide safety and security to patrons and LDC personnel, facilities, grounds and property belonging to LDC.
  • Work high profile assignments (e.g., Nightclub, Legends Theater concerts, Hotel site protection (e.g., fire watch, evacuation and staging)).
  • Act in the capacity of a supervisor/officer in charge (OIC) and provide supervisory assistance.
  • Respond to emergency situations, and situations to protect patrons and LDC personnel including, but not limited to: Traffic control, crowd control, evacuation/staging procedures, and incident command situations.
  • Communicate clear and accurate information using a telephone and/or radio.
  • At all times effectively communicate and address matters involving patrons, LDC personnel and the public in a courteous, professional and business-like manner.
  • Prepare incident reports.
  • Administer standard urine analysis test for reasonable suspicion and post incidents involving LDC personnel.
  • Model and maintain standards of a productive and responsible employee.
  • Enforce and adhere the Policies and Procedures of the Security Department.
  • Enforce and adhere to regulations for proper security in accordance with the Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority, federal government and State of New Mexico.
  • Patrol buildings and grounds on a periodic schedule. 
  • Watch for and report all irregularities occurring during shift.  Prepare documentation concerning each incident and report to appropriate personnel on a daily basis.
  • Provide escort, by request, to patrons to their vehicles to ensure safety.
  • Coordinate the security escort of all money transferred to and from the vault.
  • Act as a witness and assist in money counting procedures with Cash Vault and/or other designated personnel.
  • Ensure the protection of casino assets with access to restricted areas.
  • Testify in court as deemed necessary by proper officials.
  • Model and adhere to standard of a productive employee.
  • Attend LDC meetings as required.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned.

Education & Experience: 

  • High School Diploma or GED preferred.
  • One to three years of relevant work experience, preferably in a security or job related field.

 Licensing & Certification: 

  • Acquire and maintain certification in the following basic blocks of training: First Aid, CPR, AED, and, Defensive Driving and Defensive Tactics.
  • Acquire and maintain a New Mexico Alcohol Servers Permit.

Computer Equipment, Software, Machinery: 

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Drive vehicles.
  • Radios.
  • Keywatcher.
  • Stream Manager surveillance system.

 Essential Physical Requirements: 

  • Requires the ability to drive hear, sit, stand, talk, walk, turn/twist and repetitively use hands 51-100% of the time.
  • Requires the ability to balance/climb, bend over, crouch/stoop, kneel and reach overhead 25-50% of the time.
  • Requires the ability to push/pull, carry, lift and slide/transfer 1- 50+ lbs. 25-50% of the time.

 Essential Mental Demands: 

  • Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time. 

Supervisory Responsibilities: 

  • Train, schedule, apportion work among employees, directing (determining work techniques, equipment, materials), appraise productivity and measure performance.

Work Environment (inside/outside): 

  • The job is performed indoors and outdoors with exposure to varied temperatures and fumes (e.g., cigarette smoke).


Other Requirements:
 

  • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.
  • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
  • Must pass a pre-employment drug screening.
  • Acquire and maintain LDC Urine Analysis testing certification.