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Heavy Duty Cleaner
Job Code:2018:CB-096
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Full Time
Job Responsibilities:

A Heavy Duty Cleaner maintains a clean environment for all LDC casinos and related facilities.



  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

  • Under supervision perform heavy duty custodial duties such as, but not limited to: High dusting; vacuuming; scrubbing; mopping; disposing of trash; power washing restrooms;  stripping, waxing and buff floors; cleaning windows, mirrors, walls, doors, carpet, upholstery;  and cleaning other furnishings.Comply with custodial department standard operating procedures.
  • Responsible for preventative maintenance of custodial equipment, and cleaning of equipment.
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests.
  • Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Maintain all heavy floor equipment and supplies applicable to floor cleaning requirements.
  • Report equipment repair requirements to the custodial manager.
  • Serve as a mentor to custodial and heavy duty cleaners, and use the buddy system during training.
  • Participate in meetings and workshops to support custodial operations.
  • Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

  • High School diploma or GED preferred.
  • Must have relevant work experience.
  • Knowledge and understanding of material safety data sheets (MSDS).

Computer Equipment, Software, Machinery:

  • Use of wand extractor, buffer, chariot extractor, chariot vacuum, burnisher, vacuum back pack, and high lift/scissor lift (manual and electric).
  • Solve problems, organize, plan, make decisions, interpret data and read 51% to 100% of the time.
  • Write 1-24% of the time.

Supervisory Responsibilities:

  • None.

Work Environment (inside/outside):

  • The job is performed indoors with exposure to loud noises and fumes.

Other Requirements:

  • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
  • Must pass a pre-employment drug screening.