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Security Supervisor
Job Code:2017:CB-105
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Full Time
ShiftVaries
  
Job Responsibilities:

A Security Supervisor oversees security operations and security personnel ensuring site protection to all LDC properties and physical protection to all LDC patrons and personnel in accordance with applicable laws, regulations, policies and procedures.

Expectations: 

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:  

  • Supervise, coordinate and direct the work of security officers; oversee staffing assignments and locations.
  • Take disciplinary action in courteous and fair manner, as needed, with assigned personnel.
  • Train personnel regarding work assignments, enforce and adhere the Policies and Procedures of the Security Department. Train personnel, enforce and adhere to regulations for proper security in accordance with the Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority, federal government and State of New Mexico.
  • Provide safety and security to patrons and LDC personnel, facilities, grounds and property belonging to LDC.
  • Enforce all general and specific security special orders and directives.
  • Communicate clear and accurate information using a telephone and/or radio.
  • Review reported violations, conduct investigations and take appropriate action.
  • Oversee the inspection and monitoring of all security alarms, lights, fire and safety units.
  • Ensure that patrons/guests meet minimum age and other entry requirements.
  • Ensure that only authorized personnel enter secure areas.
  • Assign employees to deliver materials and/or escort patrons/personnel to private vehicles, busses, or other locations on or off LDC property.
  • Prepare detailed activity and related departmental reports.
  • Respond and contact proper authorities in emergencies; i.e., General Manager, Director of Risk Management, Security Manager, Tribal Police, appropriate Law Enforcement agency, Medical Response Agency, etc.
  • Supervise areas and groups of people while being responsible and effective in emergency situations.
  • Model and adhere to standard of a productive employee.
  • Respond to emergency situations, and situations to protect patrons and LDC personnel including, but not limited to: Traffic control, crowd control, evacuation/staging procedures, and incident command situations.
  • At all times effectively communicate and address matters involving patrons, LDC patrons and the public in a courteous, professional and business-like manner.
  • Prepare incident reports.
  • Administer standard urine analysis test for reasonable suspicion and post incidents involving LDC personnel.
  • Testify in court as deemed necessary by proper officials.
  • Attend LDC meetings as required.
  • Provide escort, by request, to patrons to their vehicles to ensure safety.
  • Coordinate the security escort of all money transferred to and from the vault.
  • Act as a witness and assist in money counting procedures with Cash Vault and/or other designated personnel.
  • Ensure the protection of casino assets with access to restricted areas.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, amenities, surroundings (e.g., RV Park, restaurants, retail stores, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
  • Actively participate in LDC’s Management Capacity Program (MCP).
  • Perform additional duties and responsibilities as necessary or assigned.

Education & Experience: 

  • High School Diploma or GED preferred.
  • 0-1 year relevant experience and demonstrated ability to lead
  • Two years experience in a law enforcement and/or security capacity preferred

Licensing & Certification: 

  • Acquire and maintain certification in the following basic blocks of training: First Aid, CPR, AED, and, Defensive Driving and Defensive Tactics.
  • Acquire and maintain a New Mexico Alcohol Servers Permit.
  • Complete standard Crime Scene Investigation course.

Computer Equipment, Software, Machinery: 

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Drive vehicles.
  • Radios.
  • Keywatcher.
  • Stream Manager surveillance system.

Essential Physical Requirements: 

    • Requires the ability to drive hear, sit, stand, talk, walk, turn/twist and repetitively use hands 51-100% of the time.
    • Requires the ability to balance/climb, bend over, crouch/stoop, kneel and reach overhead 25-50% of the time.
    • Requires the ability to crawl 1-24% of the time.
    • Requires the ability to push/pull, carry, lift and slide/transfer 1- 50+ lbs. 25-50% of the time. 

    Essential Mental Demands: 

    • Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.

    Supervisory Responsibilities: 

    • Hire, promote, train, discipline, schedule, apportion work among employees, appraise productivity, terminate and measure performance. 

    Work Environment (inside/outside): 

    • The job is performed indoors and outdoors with frequent exposure to loud noises.

    Other Requirements: 

    • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide a valid drivers’ license.
    • Laguna Development Corporation and the Federal Government Bank Secrecy Act require any applicants and/or employees in this position to remain compliant by acquiring and/or maintaining a Title 31 Certification.
    • Must pass a pre-employment drug screening.
    • Acquire and maintain LDC Urine Analysis testing certification and management training.