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Cage Cashier
Job Code:2017:CB-094
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Full Time
ShiftGraveyard
  
Job Responsibilities:

A Cage Cashier is responsible for performing monetary transactions for guests in an assigned window bank and maintaining an accurate draw balance while providing excellent customer service.

 

Expectations:

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Acts as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently reports to work on time prepared to perform duties of position.

Essential Duties & Responsibilities: 

  • Adhere to departmental procedures, safety rules and health regulations and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
  • Complete Multiple Transaction Log (MTL), Negotiable Instrument Log (NIL), Currency Transaction Report (CTR), and Suspicious Activity Report (SAR) accurately. Count all money straps and record date with initials/ID number on strap. Rotate currency, ensuring the straps with the oldest dates are used first.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact, speak accurately, clearly, and verbally greet guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improve; be receptive to change and willing to embrace challenges with team-spirit).
  • Maintain experience with money handling, counting, and complex mathematical skills.
  • Cash all types of checks for customers (travelers, personal, cash advances) in accordance with the company’s check cashing policies and procedures. Records all checks cashed in the specified computer system.
  • Redeem chips/tokens, ticket in ticket out (TITO), vouchers and foreign currency (Canadian only).
  • Secure and document all recordable transactions made with company assets.
  • Fill out and sign variance form if bank does not balance at end of shift, which must include possible reason for every variance.
  • Correctly operate any cage equipment (JetSort, JetScan, currency sorter/counter).
  • Process jackpots correctly.
  • Request supervisor assistance when needed.
  • Develop a thorough knowledge of services, room locations, amenities, surroundings (i.e. gift shop, restaurants, theater, etc.), provide accurate directions and information for guest inquiries about promotions and special events.
  • Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Perform additional duties and responsibilities as necessary or assigned. 

Education & Experience

  • High School diploma or GED Certification preferred.
  • One (1) year experience in cashiering or relevant work experience preferred.

Licensing & Certification:

  • None. 

Computer Equipment, Software, Machinery:

  • Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Experience operating counting equipment (money sorters/counters, 10-key calculator). 

Essential Physical Requirements:

  • The job requires the ability to hear, stand, see and repetitively use hands 51-100% of the time.
  • The job requires the ability to turn/twist, push/pull 1-50+lbs., carry, lift, slide/transfer 1-25 lbs. 25-50% of the time. 

Essential Mental Demands:

  • The job requires the ability to organize, read, and perform math skills 51-100% of the time. 

Supervisory Responsibilities:

  • None 

Work Environment (inside/outside):

  • The job is performed indoors with exposure to fumes (e.g., cigarette smoke) and occasional exposure to hot/cold temperatures, loud noises and confined areas.

Other Requirements:

  • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
  • Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
  • Must pass a pre-employment drug screening and cashiers test.