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Slot Technician Manager
Job Code:2017:CB-223
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Full Time
Job Responsibilities:

A Slot Technician Manager is responsible for tactical day to day operations supporting 600 slot machines at the Dancing Eagle Casino, strategic planning and implementation of slot projects.


  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties and responsibilities of the slot technician manager position.

Essential Duties & Responsibilities:  

  • Follow slot directors’ instructions. Extensive ability in running and analyzing slot game performance reports, using various resources and make or recommend appropriate actions.
  • Must have extensive ability in managing vendor participation and fee games to expected quantity and performance levels.
  • Coordinate with the slot director to determine slot machine mix, pay put percentage and locations.  Recommend moves and changes to slot director and executive staff.
  • Must have a working knowledge of the slot industry in regards to manufacturer trends.  Ability to evaluate potential slot products for lease and/or purchase.
  • Ability to develop and train Technical staff at all LDC properties in their day to day activities including, but not limited to: Hiring, disciplining, apprising, evaluating and terminating employees in courteous and fair manner.
  • Ensure all slot machines are repaired, have preventative maintenance and associated equipment as well as ensuring games are operational and generating revenue at all times.
  • Meet departmental financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Coordinate slot projects, installs, conversions, machine moves, software upgrades and associated equipment, and maintain all slot machines at all times to generate revenue.
  • Maintain strict confidentiality when handling sensitive information related to all slot technician department information such as, but not limited to: slot technician department policies, procedures, revenue, budgets and any and all information the company deems confidential or proprietary.
  • Address difficult circumstances that arise on the gaming floor in a constructive, professional, and business-like manner; satisfy miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
  • Adhere to and ensure personnel strictly comply with Slot rules/procedures, internal controls, Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations, federal regulations and state regulations.   Ability to draft and implement internal controls to meet these requirements.
  • Provide excellent and courteous guest service by resolving machine malfunctions and/or provide assistance with guest disputes.
  • Actively participate in LDC Management Capacity Program as required.
  • Actively participate in Management Development Leadership Series (MDLS) as required.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly beverage service to guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under extreme pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned. 

Education & Experience: 

  • Relevant work experience of a property with 500 games or more. 
  • Bachelor’s Degree required; professional designation preferred.  Not less than 5 years relevant work experience may substitute Bachelor’s degree and professional designation when appropriate based on industry standard.
  • Three (3) years relevant experience.                                                  

Computer Equipment, Software, Machinery: 

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Proficiency in Computer Aided Design (CAD) software preferred.
  • Proficiency in OASIS 360 Slot Tracking System preferred. Proficiency in at least one slot tracking system required.
  • Extensive knowledge of the mechanical and play functions of slot machines.
  • Basic understanding of network concepts preferred. 

Essential Physical Requirements: 

  • Requires the ability to hear, sit, stand, talk, walk repetitive use of hands 51-100% of the time.
  • Requires the ability to drive 25-50% of the time.
  • Requires the ability to balance climb, bend over, crawl, crouch/stoop, kneel, reach overhead and turn/twist 1-24% of the time.
  • Requires the ability to push/pull, carry, lift, slide/transfer 1-50+ lbs. 1-24% of the time.

Essential Mental Demands: 

  • Requires the ability to solve problems, organize, plan, make decisions, and interpret data, read and write 51-100% of the time.

Supervisory Responsibilities: 

  • Hire, promote, compensate, train, discipline, schedule, apportion work among hours, direct (determining work techniques, equipment and materials), appraise productivity, terminate,  measure performance and plan budgets

Work Environment (inside/outside): 

  • The job is performed primarily indoors with exposure to smoke.

Other Requirements: 

  • Must pass a pre-employment alcohol/drug screen.
  • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.