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Director of Retail-Market Place
Job Code:2017:CB-179
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Full Time
Job Responsibilities:

A Director of Retail acts as a liasion between operations and executive managment (Chief of Retail and Campus General Manager).  His/her responsibility is to direct assigned retail operations (e.g., implement and ensure personnel adhere to cash controls, retail and corporate policies and procedures,  corporate objectives, merchandising, budget controls, proper staffing levels, shrink control and safety). He/she provides leadership and manages the departments to maintain growth and profitability.



  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the corporation.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position. 

Essential Duties & Responsibilities:  

  • Communicate and ensure personnel comply with cash controls, retail policies, and corporate policies and procedures. 
  • Meet departmental financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Increase retail revenues that meet or exceed projected forecasts.
  • Perform clerk responsibilities when necessary.
  • Ensure compliance with all federal, state, local agency, company policies and procedures are properly followed, including, security, safety, food handling and sanitation, weights and measures, refrigeration, wage and hour, etc.
  • Ensure the safety of customers and employees.
  • Proactively work with Retail Trainer to ensure personnel are trained taking corrective action as recommended by the Retail Trainer.
  • Support company changes by inspiring, motivating and guiding others.
  • Exercise sound personnel management practices (e.g., maintain proper staffing levels, foster an environment of open communication, provide constructive and positive feedback, address employee concerns, prepare and communicate work schedules, coach/develop employees, and maintain documentation).
  • Maintain succession and career planning, coaching and counseling to develop personnel.
  • Research market criteria to include industry news and trends, political environment, applicable laws, spheres of influence, and competition.
  • Pursues educational opportunities to enhance job knowledge, reads professional publications, maintains personal networks and participates in professional organizations.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Be a team player (e.g. work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). 
  • Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
  • Actively participate in LDC Management Capacity Program as required.
  • Actively participate in Management Development Leadership Series (MDLS) yearly.
  • Develop a thorough knowledge of services, amenities, surroundings, providing accurate directions and information for guest inquiries about promotions and special events.
  • Performs additional duties and responsibilities as necessary or assigned.
  • Bachelor’s Degree required; professional designation strongly preferred.  Not less than 8 years relevant work experience may substitute Bachelor’s degree and professional designation when appropriate based on industry standard.
  • Five (5) to seven (7) years relevant experience.

Licensing & Certification: 

  • Obtain and maintain Serv-Safe Certification.

Computer Equipment, Software, Machinery: 

  • Fiscal system.
  • Trendar and G-Site sales software.
  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Proficient in basic office equipment (e.g., multi-line phone system, computer, copy/fax machine). 

Essential Physical Requirements: 

  • The job requires balancing/climbing, bending over, crouching/stooping, driving, hearing, kneeling, reaching overhead, sitting, and standing, talking, walking, turning and twisting 51-100% of the time.
  • The job requires the ability to push/pull, carry, lift, slide and transfer 25-50 lbs. and repetitive use of hands 51-100% of the time.

Essential Mental Demands: 

  • The job requires problem solving, organizing, planning, decision making, interpreting data, reading and writing the majority of the time.

Supervisory Responsibilities: 

  • Hires, promotes, compensates, trains, disciplines, schedules, apportions work among employees, directs, appraises productivity, terminates, measures performance and plans budgets for work.

Work Environment (inside/outside):

  • The job is performed indoors 51-100% of the time with some exposure to high/cold temperatures and fumes (petroleum products).

Other Requirements: 

  • Must pass a pre-employment alcohol/drug screen.
  • Must pass background check.
  • Maintain a valid New Mexico driver’s license.