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Busser
Job Code:2017:CB-119
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Part Time
ShiftVaries
  
Job Responsibilities:

A Busser is quick, efficient and quiet clearing, cleaning and re-setting of tables, and assisting servers in providing friendly and efficient service to our guests.


Expectations:

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the corporation.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:  

  • Maintain the cleanliness of the restaurant and service areas including tables and chairs located in the dining area.
  • Handle a fast paced environment with multiple tasks under time constraint. 
  • Replenish items such as condiments, silverware, glassware and dishes as needed to all server stations.
  • Assist Food Servers in accommodating the needs and requests of patrons.
  • Must be able to handle a heavy business volume in a timely manner.
  • Transport dirty dishes, silverware and glasses to the kitchen using the bus cart as the need arises.
  • Remove all dirty dishes, glasses, and silverware from tables.
  • Reset tables and booths for the use of the next customer.
  • Provide fast, friendly and courteous customer service.
  • Ensure compliance with health and safety regulations by operating an efficient and sanitary department.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings (i.e. gift shop, restaurants, theater, etc.) providing accurate directions and information for guest inquiries about promotions and special events.
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned.

Education & Experience: 

  • High School Diploma or GED preferred.
  • Relevant work experience preferred.

Licensing & Certification:

  •  None

Computer Equipment, Software, Machinery: 

  • Maneuver bus cart.
  • Operate and maintain dispensers such as: fountain, juice, creamer, coffee and tea brewers.

Essential Physical Requirements: 

  • The job requires the ability to crouch/stoop, hear, kneel, reach overhead, stand, talk, turn/twist, and walk 100% of the time.
  • The job requires the ability to push/pull, carry, lift and slide/transfer 1-25 lbs. 51-100% of the time.
  • The job requires the ability to bend over 75-100% of the time.
  • The job requires the ability to push/pull, carry, lift and slide/transfer up to 50+ lbs. 75% of the time. 

Essential Mental Demands: 

  • The job requires the ability to organize and plan 51-100% of the time.
  • The job requires the ability to problem solve and make decisions 25-50% of the time.

Supervisory Responsibilities: 

  • None

Work Environment (inside/outside): 

  • The job is performed indoors in a restaurant environment.

Other Requirements: 

  • Applicant will be required to pass a pre-employment drug screening.
  • Obtain and maintain Alcohol Servers License.