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Dancing Eagle Market Place Store Manager
Job Code:2018:CB-016
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Full Time
Job Responsibilities:

The Store Manager manages the Casa Blanca Marketplace.


  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the corporation.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position. 

Essential Duties & Responsibilities: 

  • Provides superior quality customer service through consistent interaction.  Serves as a role model to store personnel.
  • Hire, train, coach and discipline of all store personnel including the completion of documentation. 
  • Responsible for maintaining stock levels, product freshness, pricing accuracy and food safety in all departments. 
  • Meet departmental financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Ensure compliance of store personnel with policies and procedures. 
  • Assists customers and responds to customer’s complaints or inquiries.
  • Accurately completes daily reports and reviews daily close reports.
  • Is responsible for accuracy and integrity of inventory.
  • Responsible for daily bank deposits, ordering change orders and ATM funds, loading safe, ATM, etc.
  • Plan, prepare, and post store personnel work schedules.  Responsible for daily timecard edits and verifying the accuracy of hours worked.
  • Direct supervision of all shifts.
  • Responsible for merchandising the store according to company guidelines.
  • Responsible for timely execution of marketing promotions and price changes.
  • Responsible for managing labor according to company guidelines.
  • Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities to ensure positive results.
  • Responsible for the development and direction in the execution of strategies to improve product placement and appearance.
  • Monitor product display accuracy and appearance to implement promotions ensuring presentation, pricing and signage are properly displayed and presented according to established practices and plans and ordered in a manner to maintain in-stock conditions.
  • Work different shifts including weekends and holidays.
  • Develop a thorough knowledge of services, amenities, surroundings, providing accurate directions and information for guest inquiries about promotions and special events.
  • Actively participate in Management Development Leadership Series (MDLS) yearly.
  • Actively participate in LDC Management Capacity Program as required.
  • Responsible for other job related duties as assigned. 

Education & Experience:

  • Bachelor’s Degree required; professional designation strongly preferred.  Not less than 8 years relevant work experience may substitute Bachelor’s degree and professional designation when appropriate based on industry standard.
  • Three (3) to five (5) years relevant experience. 

Licensing & Certification:

  • Obtain and maintain Serv-Safe Certification. 

Computer Equipment, Software, Machinery:

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Proficient with basic office equipment (e.g., computer, photocopying and faxing).
  • Proficient using a cash register.
  • Proficient in basic computer skills.
  • Familiarity with Kronos (timekeeper system) and Paramount (purchasing system). 

Essential Physical Requirements:

  • The job requires the ability to balance/climb, bend over, crouch/stoop, hear, kneel, reach overhead, stand, talk, turn/twist, walk, and repetitively use hands 51-100% of the time.
  • The job requires the ability to push/pull, carry, lift, slide/transfer 1-50 lbs. 25-50% of the time. 

Essential Mental Demands:

  • Requires the ability to solve problems, organize, plan, make decisions, interpret data, read majority of the time. Occasional writing required.

Supervisory Responsibilities:

  • Hire, promote, compensate, train, discipline, schedule, apportion work among employees, direct, appraise productivity, terminate, measure performance and plan budgets for work.

Work Environment (inside/outside):

  • The job is primarily performed indoors with some exposure to cold temperatures.

Other Requirements:

  • Must pass a pre-employment alcohol/drug screen.
  • Must pass background check.
  • Maintain a valid New Mexico driver’s license.