Start Over with Job Search
Returning Applicant?  Login Now

Host/Hostess
Job Code:2017:CB-211
Location:Dancing Eagle Casino Area (Casa Blanca, NM)
FT/PT Status:Part Time
Shift:Varies
  
Job Responsibilities:

A Host/Hostess greets arriving guests with a smile, upbeat positive attitude, welcomes them into the establishment and seats them, as well as answers any questions they may have. The Host/Hostess ensures that guests are comfortable and kept informed of wait times.

Expectations:

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the corporation.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities: 

  • Support Front of the House staff when asked or needed by stocking supplies, resetting tables and attending to all guests needs.
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Maintain the cleanliness of the entrance to the restaurant, dining room and/or bar area.
  • Remain aware of the level of service being provided by servers and adjusts seating accordingly to prevent unmanageable workloads in any of the stations.
  • Handle tensions created by crowded casino situations
  • Ensure minimum temperature requirements for food and drink preservation are met.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
  • Develop a thorough knowledge of services, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
  • Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

  • High School Diploma or GED preferred.
  • Must have relevant work experience.
  • Experience in restaurant or food service capacity highly desirable.

Licensing & Certification:

  • None 

Computer Equipment, Software, Machinery: 

  • Operate and maintain dispensers such as: fountain, juice, creamer, coffee and tea brewers.
  • Operate paging system.

Essential Physical Requirements: 

  • This job requires the ability to bend over, hear, stand, talk, turn/twist, walk, and repetitively use hands 51-100% of the time.
  • This job requires the ability to balance/climb, crouch/stoop, reach overhead, push/pull, carry, lift, and slide/transfer 1-25 lbs. 25-50% of the time.

Essential Mental Demands: 

  • This job requires the ability to problem solve, organize, plan, make decisions, interpret data, write and read 51-100% of the time.

     

    Supervisory Responsibilities: 

  • None


Work Environment (inside/outside):
 

  • This job is performed indoors with exposure to loud noises and fumes (i.e., cigarette smoke) and occasional exposure to hot/cold temperatures.

Other Requirements: 

  • Must pass a pre-employment drug screening.